frequently asked questions

Banner Image

Product & Fit

Use our Size Guide to find the best size for your measurements.

Yes. elm active fits true to size, so we recommend choosing your usual size.

Our leggings offer medium compression for a supportive, held-in feel without feeling restrictive.

Our sports bras offer light to medium support, depending on the style. You can find the support level for each bra on its product page.

Yes. Our leggings are squat-proof while remaining lightweight and breathable.

Our fabric is lightweight, smooth and breathable, with a barely-there feel.

Shipping & Delivery

We ship worldwide, with a few destination restrictions. You can find the full list of destinations and shipping options in our Shipping Policy.

Delivery times vary by destination and shipping method. Standard Shipping to
Mexico and Colombia typically takes around 7 days, while Express Shipping takes
approximately 5–6 days. You can find estimated delivery times for your
destination in our Shipping Policy.

We offer Standard and Express Shipping, with rates depending on your destination. Orders over $200 qualify for free
shipping.

Duties and taxes are included with Standard Shipping for most destinations. With Express Shipping, duties and taxes may be charged separately upon delivery.

Once your order ships, you’ll receive an email with your tracking number and a link to follow your delivery updates.

Returns & Refunds

Yes. You can return eligible items within 30 days of delivery to the return location of your choice in Mexico or Hong Kong.

You have 30 days from the date your order is delivered to request a return.

Start your return through our Returns
Portal. Once your request is approved, you’ll receive return instructions and the address for your selected return location.

For now, return shipping is arranged at your own cost using the courier of your choice. We’re working on making the return process even easier in the future.

Unfortunately, we don’t offer exchanges just yet, but we’re working on it.
In the meantime, you can return your original item and place a new order in the
size you’d like.

Once your return arrives, please allow 5–7 business days for us to review and process it. Once approved, your refund will be issued to your original payment method and may take up to 10 business days to appear.

Payments & Safety

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

We accept payments from major credit card companies like Visa, Mastercard, and American Express.